Frequently Asked Questions & Trade Policies

A: Yes, guaranteed. All luxury timepieces supplied by WatchifyB2B are 100% original, authentic, and brand new. Products are direct factory-sourced through authorized distribution channels and primary regional suppliers.

A: Every watch shipped by WatchifyB2B is supplied in its original manufacturer packaging, complete with matching serial numbers, instruction booklets, warranty cards, and protective factory films.

A: Our Hong Kong central hub conducts multi-stage inspection on every batch, verifying serial matching, movement accuracy, water-resistance seals, and physical condition before approval for dispatch.

A: Standard stock is delivered with original open/unstamped international warranty cards, enabling authorized retailers to date and validate warranties upon final consumer sale.

A: While all items undergo Quality Control (QC) prior to dispatch, claims for functional manufacturing defects or transit damages must be formally reported within 7 calendar days of carrier delivery receipt accompanied by unboxing video and photo proof. Verified defective units are eligible for full replacement or credit refund.

A: As a primary commercial B2B wholesaler, we operate on wholesale margins and do not accept returns or exchanges for commercial change-of-mind, customer store returns, or unsold stock. All wholesale transactions are final once shipped.

A: Approved returned merchandise must meet strict inspection criteria:

• Watch must be in 100% unworn, brand-new condition.
• All factory protective plastics, hangtags, and barcode stickers must remain completely intact and unsanitized.
• Branded presentation boxes, warranty cards, and manuals must be returned undamaged.
• Bracelets or straps must not have been resized or altered in any manner.

A: Upon inspection and approval of returned goods at our Hong Kong logistics warehouse, refunds are processed within 3 to 5 business days:

• Wallet Orders: Refunded directly to your Dropshipping Wallet for immediate balance utilization.
• Bank Wire / USDT Orders: Returned via USDT transaction hash or remitted via T/T bank transfer to the original issuing bank account.

A: All shipments dispatched via our primary carriers (DHL Express, FedEx, UPS) are insured against transit loss or catastrophic damage. If a carrier officially declares a parcel lost, WatchifyB2B will immediately arrange a priority replacement shipment or issue a 100% credit refund.

A: For verified factory defects confirmed by our QC department, WatchifyB2B provides pre-paid shipping labels or credits return freight costs to your account. For non-defective claim denials, return freight remains the responsibility of the client.

A: Standard bulk invoice orders carry a minimum threshold of $500 USD or a minimum of 5 units mixed across supported brand catalogs.

A: No. Partners utilizing our pre-funded Dropshipping Wallet enjoy zero MOQ limitations per single order, allowing effortless 1-piece direct fulfillment to end-consumers.

A: Tiered discounts automatically scale based on single order value or cumulative wallet deposit balances. Higher pre-funded tiers unlock deeper wholesale discounts applied directly at checkout.

A: To maintain international financial compliance and transaction speed, WatchifyB2B accepts two primary payment channels:

• Bank Wire Transfer (T/T): Direct USD/HKD telegraphic wire transfers to our Hong Kong corporate bank accounts.
• USDT (Crypto Settlement): Fast, low-fee cryptocurrency settlement via TRC-20 or ERC-20 networks for instant order dispatch.

A: By pre-funding account balances in advance via Bank Wire or USDT, orders placed by your customers bypass manual bank clearance lags, triggering immediate automated dispatch and priority Quality Control handling.

A: We operate strictly on a 100% pre-paid settlement basis via Bank Wire, USDT, or pre-funded wallet balances prior to order dispatch from Hong Kong.

A: All orders are inspected, packaged, and dispatched directly from our primary fulfillment and logistics hub in Hong Kong SAR.

A: We partner exclusively with premier international air express networks, including DHL Express, FedEx Priority, and UPS Worldwide Saver, ensuring fully trackable door-to-door delivery.

A: For dropshipping partners, parcels are dispatched in unbranded, discreet protective packaging. Shipping labels list a neutral sender name, and no WatchifyB2B invoices, price tags, or marketing collateral are ever included inside the parcel.

A: Wallet-funded orders are prepared and inspected within 24 to 48 business hours. Air express delivery times generally range from 3 to 7 business days depending on destination customs clearance.

A: Unless explicitly arranged under specific DDP terms, international B2B shipments are delivered under DAP (Delivered at Place) terms. The consignee or importing entity is responsible for local customs duties, VAT, and brokerage fees in accordance with destination country regulations.

A: For custom brand sourcing requests, high-volume bulk quotes, or official Proforma Invoice (PI) issuance, please contact our dedicated account management team: