Refund and Returns Policy

1. Overview & Business-to-Business Scope

Welcome to WatchifyB2B (accessible via watchifyb2b.com). We are committed to building transparent, high-integrity, and reliable long-term commercial partnerships with global wholesale buyers, boutique retail operators, regional distributors, and e-commerce merchants.

Because we operate exclusively as a professional B2B watch supplier and direct Hong Kong fulfillment center, all wholesale transactions, product warranties, returns, and compensation claims are strictly governed by the commercial trade terms outlined in this comprehensive policy.

2. Pre-Shipment Quality Control (QC) Standards

Prior to dispatching any bulk inventory or drop-shipped parcel from our Hong Kong master logistics hub, every timepiece undergoes an exhaustive 4-step multi-point quality inspection covering movement timing accuracy, water seal integrity, crystal clarity, and cosmetic surface condition.

3. Defective on Arrival (DOA) & Transit Damage Protection

In the rare event that an item arrives physically damaged or mechanically defective due to international transit, you are protected under our DOA policy:

• Claim Reporting Window: All DOA or transit damage claims must be formally submitted within 7 calendar days of parcel delivery according to official courier tracking logs (DHL, FedEx, UPS).
• Required Evidence: High-resolution photographs or unboxing video evidence demonstrating the physical defect, unique serial number, and original courier shipping labels must accompany your claim.
• Resolution Guarantee: Upon engineering verification, WatchifyB2B will issue an immediate replacement unit with your next bulk shipment or credit the wholesale value directly to your pre-funded B2B account wallet.

4. Cryptocurrency (USDT) Payments & AML Refund Framework

To strictly comply with international Anti-Money Laundering (AML) laws, regulatory financial frameworks, and the Hong Kong AML Ordinance (Cap. 615), specific institutional rules apply to orders settled via USDT (TRC-20 / ERC-20):

• Strictly No On-Chain Wallet Refunds: Refunded amounts, order cancellations, or balance overpayments paid via USDT will NEVER be transferred back to external, unverified cryptocurrency wallet addresses.
• Pre-Funded Account Credit Only: All approved USDT-related refunds or adjustments are credited exclusively as Pre-Funded Wallet Balance inside your verified WatchifyB2B wholesale account.
• Flexible Future Order Deduction: The credited balance remains permanently valid and can be applied seamlessly toward future wholesale watch procurements or zero-inventory dropshipping fees.

5. Individual Dropshipping (一件代发) Order Returns & Replacements

For independent e-commerce merchants utilizing WatchifyB2B’s single-piece dropshipping (一件代发) service for individual retail orders (Shopify, WooCommerce, etc.), we offer specialized, seamless aftermarket support:

• Retail End-Customer Claims: If your retail buyer receives a damaged, defective, or incorrect watch, collect their photo or video evidence and submit an RMA claim through your B2B dashboard within 7 days of their delivery timestamp.
• Discreet Replacement Dispatches: Upon verification, we can arrange a brand-new replacement parcel to be shipped directly to your retail customer via express air courier, utilizing a neutral return address to protect your store's brand integrity.
• Instant Wallet Credit: Alternatively, you can opt for an instant refund credited to your pre-funded WatchifyB2B account balance, allowing you to quickly issue a refund to your retail buyer on your own store platform.
• Absolute Privacy Guarantee: WatchifyB2B strictly vows never to contact your retail end-customers, nor will we include any wholesale factory price tags, invoices, or supplier branding inside drop-shipped packages.

6. Standard B2B Stock Returns & Inventory Adjustments

For regular commercial stock returns or inventory adjustments requested within 14 calendar days of delivery:

• All returned timepieces must be completely unworn, brand new, and unmodified, with original factory protective stickers and hanging tags fully intact.
• Complete original packaging, including branded presentation boxes, instruction booklets, and warranty cards, must be returned.
• The B2B buyer is fully responsible for arranging and covering tracked air express return shipping fees as well as any applicable Hong Kong import customs duties or clearance taxes.

7. Exclusions & Non-Refundable Conditions

To maintain product integrity and wholesale standards, the following items are strictly non-returnable and non-refundable:

• Watches with resized or removed bracelet links, physical impact scratches, or missing/altered serial number tags.
• Damage resulting from customer misuse, improper crown sealing, water exposure exceeding stated bar ratings, or unauthorized third-party repairs.
• Customized OEM/ODM bulk orders featuring personalized dial logo printing or bespoke case-back laser engravings.

8. Return Merchandise Authorization (RMA) Workflow

To initiate any return, replacement, or warranty compensation request:

• Contact our wholesale desk with your official Order ID and detailed proof of the issue.
• Receive your Return Merchandise Authorization (RMA) instruction number and shipping address within 24 business hours.
• Upon parcel inspection and approval, replacement dispatches or wallet balance updates are completed within 48 hours.

9. Wholesale Warranty & Movement Repairs

All timepieces supplied through WatchifyB2B are covered by our standard commercial movement warranty. Should mechanical defects arise outside the initial delivery window, verified wholesale partners can return defective movements or watch heads to our Hong Kong center for professional diagnostic repair or component replacement.

10. Customs Clearance, Duties & Import Compliance

Wholesale buyers are solely responsible for complying with local customs regulations and paying any applicable import tariffs, value-added taxes (VAT), or clearance fees in their destination countries. WatchifyB2B provides standard commercial proforma invoices and packing lists to support smooth customs brokerage, but cannot be held liable for customs delays or abandoned parcels resulting from local tax non-compliance.

11. Order Cancellations & Modifications

Wholesale orders can be modified or canceled without penalty only before they have entered the pre-shipment packing and labeling stage at our Hong Kong logistics facility. Once an order has been assigned a tracking number and dispatched via express air courier, it cannot be canceled and must follow standard return protocols upon delivery.

12. Force Majeure & Fulfillment Delays

WatchifyB2B shall not be held financially or legally liable for fulfillment delays, shipping disruptions, or delivery failures caused by events beyond our reasonable control. This includes natural disasters, extreme weather events, global aviation suspensions, government trade restrictions, labor strikes, or major carrier disruptions.

13. Modifications to Commercial Policies

We reserve the right to update, modify, or revise this Refund and Returns Policy at any time to align with regulatory shifts or wholesale service enhancements. Continued use of watchifyb2b.com or placement of subsequent bulk orders constitutes full binding acceptance of the revised terms.

14. Policy Inquiries & Support Desk

For further policy clarifications, explore our Trade FAQs or connect directly with our support team.